Shipping Policy
Last Updated: June 25, 2025
This Shipping Policy outlines the details regarding the shipment of your orders from Twinkle Toews Designs. We strive to process and ship your handmade and custom creations with care and efficiency.
1. Shipping Area
We proudly offer shipping services exclusively within Canada.
2. Order Processing Time
- Standard Orders: Please allow 3-5 business days for your order to be processed and prepared for shipment.
- Custom Orders: Due to the personalized nature of custom items, processing times will vary. An estimated completion and shipment timeframe will be communicated to you during the custom order confirmation process.
3. Shipping Costs
- Free Shipping: We offer complimentary standard shipping on all orders totaling over $150 CAD (before taxes) within Canada.
- Orders Under $150 CAD: For orders below $150 CAD, shipping costs will be calculated at checkout based on the weight, dimensions of your order, and your shipping address.
4. Shipping Method & Carriers
We use reliable Canadian shipping carriers to deliver your orders. The specific carrier will depend on the destination and package size, aiming for the most efficient and secure delivery.
5. Estimated Delivery Times
Once shipped, estimated delivery times can vary based on your location. While we strive for prompt delivery, please understand that actual delivery times are estimates and not guaranteed. Factors such as weather, peak seasons, and carrier delays may affect delivery.
6. Order Tracking
Order tracking is available on some orders by default. If your order qualifies, you will receive a shipping confirmation email containing a tracking number to monitor your package’s progress. If tracking is not included with your standard shipment, you may request tracking for an additional fee by contacting us before placing your order.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an an invalid address, additional shipping fees may apply for re-shipment.
8. Lost or Damaged Packages
Twinkle Toews Designs is not responsible for packages that are lost or damaged during transit once they have been handed over to the shipping carrier. If your package arrives damaged or is lost, please contact the shipping carrier directly to file a claim. We will be happy to assist you by providing any necessary shipping information.
9. Contact Us
If you have any questions regarding your order’s shipping or this policy, please don’t hesitate to contact us at hello@twinkletoews.com