Privacy Policy

Last Updated: June 25, 2025

This Privacy Policy describes how Twinkle Toews Designs (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, make a purchase from, or interact with our website.

1. Information We Collect

We collect personal information you provide directly to us when you:

  • Make a purchase or attempt to make a purchase (e.g., name, billing address, shipping address, email address, phone number, payment information).
  • Create an account.
  • Sign up for newsletters or marketing communications.
  • Contact us directly (e.g., via email or contact forms).
 

2. Information Collected Automatically (Cookies & Usage Data)

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique1 identifier. Our website, may utilize cookies to enhance your Browse experience, remember your preferences, and for analytics.
     
  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.
 

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations.
  • Communicate with you about your orders, products, services, and promotional offers.
  • Screen our orders for potential risk or fraud.
  • Improve and optimize our website (e.g., by generating analytics about how our customers browse and interact with the site).
  • Provide you with targeted advertisements or marketing communications we believe may be of interest to you (if you have opted in).
 

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • We may use payment processors to handle transactions. Your payment information is securely processed by these third-party services.
  • We may use analytics providers (e.g., Google Analytics) to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-Out.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@twinkletoews.com or by mail using the details provided below:

Twinkle Toews Designs
hello@twinkletoews.com

Kelowna, BC, Canada